Further InSight (Blog)

Back-Office Integration: The Key to Mobile Workforce Management ROI

Companies with fleets and mobile workforces can realize a wide range of benefits by implementing a GPS tracking and workforce management system, including:

  • Tracking driver location and behavior
  • Monitoring the location of items being transported
  • Optimizing routes to cut operating costs, reduce fuel expenses and boost productivity
InSight Mobile Data Director of Product Development Chris Eller explains why back-end integration is critical to maximizing ROI from mobile resource management solutions.

Back-Office Functions

Integrating data from your mobile workforce management system with your back office will allow you to identify discrepancies and patterns in hours worked, productivity, job times and more. Three back-office functions will benefit the most from data integration:

  1. Payroll/time accounting:

Your GPS tracking and resource management system will provide you with an accurate mobile time clock that tells you when your drivers and mobile workers are clocking in and out. When integrated with your payroll/time accounting department, this data is automatically fed into payroll, so there’s no ambiguity with regard to how many hours drivers have worked in a given week.

  1. Job accounting:

When the amount of time that each vehicle and driver spent on a job site is automatically fed into the job accounting function, it provides proof of service and protection from a possible overbilling claim from a customer. It also gives you an accurate picture how much time was spent on-site, which is valuable for accounting and operations—you can see where you where you may have room for improvement.

  1. Job dispatching:

Job dispatching: When your GPS tracking and workforce management system is integrated with your dispatching application, real-time work orders can automatically be fed to drivers in the field.


Dispatch Integration: More than Just Convenient

Dispatch integration is particularly important in emergency situations where time and efficiency can be a matter of life and death. Consider this example: Some EMS operators use radios and paper to send jobs to drivers in the field. Because their mobile workforce management systems are not integrated with their dispatch, critical minutes are lost. Integration of an company’s computer aided dispatch (CAD) system with its mobile workforce management system would link EMS dispatchers directly with drivers, sending out the job and emergency location in seconds, instead of minutes—and possibly saving lives.

Seeing the Value of Integration

The good news is that more purchasers of mobile workforce management systems are starting to see the value of integration. Streamlining processes and boosting efficiency is important to every company. As more fleets adopt mobile workforce management systems, they are able to improve their operations and customer service, and the landscape becomes more competitive. The time and resources that can be saved by integrating your system with your company’s back office are essential for keeping pace with your competition. Unfortunately, some providers of mobile workforce management systems lack either the capacity or the willingness to integrate their systems with their clients’ back offices. If you are currently working with such a provider, you are missing out on a major part of the ROI you could otherwise achieve. Whether you already have a mobile workforce management system or you’re just beginning to research your options, make sure you select a provider that understands the benefits of data integration and will work closely with you to make these benefits a reality.