Study: the average field tech still spends 20% of time on paperwork
The Service Council finds most organizations not tapping into the revenue-growing potential of mobility
Recent research from The Service Council indicates that although more organization are deploying mobile apps and devices, many of them are failing to use these tools to their full potential in areas such as collaboration, service resolution, parts and inventory management.
One surprising example: average field technicians are still spending nearly 20% of their time on paperwork.
While usage of mobile tools – smart phones and tablets – continues to become more common, many organizations are not taking advantages of these devices’ capability to share data instantly, communicate it to and from the office and collaborate while “on the go.”
Click here to learn more about this recently released study.
InSight Mobile Data has a whole suite of tools aimed at helping service organizations to maximize the efficiency of their mobile workers using smart phones and tablets. Take a look at this brief video if you’re interested in learning more.