The biggest challenge in dispatching is getting all of the relevant information to the driver. For example, he needs to know simple things like an address, and he may need some detailed information such as to go to the back door, beware of a dog, or perform a specific type of job. When the dispatcher has problems getting drivers on the phone to know if they are ready for their next job, dispatching the necessary information becomes very time consuming and costly.
The business impact of poor dispatching is two-fold. First, dispatching affects customer satisfaction. If you are not dispatching your driver efficiently, customers are going to be unhappy. When they begin to question where the guy is for the job, they are going to complain. The other impact is the associated cost to the business. Inefficient dispatching wastes money because you do not know where your driver is or what he is doing.
The key to efficient dispatching is to enable delivery of an end-to-end solution. Consider the following: The dispatcher gives the job to the driver. The driver receives the job, a description of the job, and a directive about whom they are going to service, and then he acknowledges it back to the dispatcher. The dispatcher then comfortably moves on to the next job and potentially the next driver. Think about the cost savings and what it would deliver to your business.