For businesses that need a smarter solution for fixed route tracking, evaluating performance of daily work versus plan requires data that is both accurate AND timely. For many years, evaluating route efficiency has depended on fixed route monitoring after-the-fact. That can help improve future performance, but it won’t help address mistakes, delays and unexpected problems as they happen – which can lead to lost revenue and poor customer satisfaction.
SE LiveRoute eliminates that problem: fixed route software that delivers route performance data directly to you in real time, so that you can make the adjustments and corrections that will maintain the highest possible level of service, and maximize your available resources. You’ll know exactly what routes have been completed and when, and can communicate accurate status to both mobile workers and their managers alike.
Whether your business involves waste collection, snow removal, delivery of goods or anything else involved fixed routes, LiveRoute gives you the instant intelligence you need to make smarter, cost-saving decisions as things happen (not after the fact). SE LiveRoute is fixed route tracking that empowers you to be proactive, not reactive – and deliver the highest quality service to your customers.
In the StreetEagle main control panel, users can see live routes for the day, displayed with a listing of each assigned stop on the route. These stops/jobs show the job information, current completion status, arrival/departure times (if completed), and duration of stop (if completed).
On the map, the stop symbols (numbered) and segments between each stop on the route are color coded to indicate their status: green (complete), red (incomplete), and yellow (driver is currently en route to next stop). The visual indication of progress and route completion makes it easy for dispatchers to quickly catch missed stops, and react accordingly.
Dispatchers can check on the status and completion of every route in one convenient view, informed by real-time data. Each individual route can be clicked on to drill down to the individual stops to determine which were completed (or missed), and when. This feature is extremely handy for dispatchers or supervisors who want to capture a real-time view of all of the route activity currently happening in the field
Route history reports are an excellent way to verify route completion. Determine your timeframe, view all routes scheduled for said chosen timeframe, and LiveRoute will show you the completion percentage of each route with a count of stops completed/missed. If you need them, more detailed reports can be generated to show exactly what stops were completed/missed, and when.
StreetEagle automatically generates route overlays for your live routes, no matter what the size. The overlays are generated according to Google’s recommended directions between stops, just as you might do manually on your own. The result is a smooth and concise visual display of your route over the map, automatic and ready for your review. For dispatchers and supervisors who manage and assign routes on a daily basis, this feature is an enormous time saver and improves efficiency exponentially.
Many businesses and organizations perform pickups and/or deliveries on a daily basis that are pre-planned. Often these services are performed in a set geographic area and can be scheduled to maximize the efficiency of the route so that extra driving (and the time and costs associated with it) isn’t necessary. Waste removal, snow removal, transit and fuel delivery are all examples of industries that rely on fixed routes. Fixed route tracking monitors these driving paths and can be analyzed to determine the most efficient way to make the most stops or deliveries in the least amount of time. However, most fixed route software only allows you to perform this analysis after the fact, as opposed to live and in real time like LiveRoute.
Fixed route tracking software like LiveRoute can help you because it lets you know immediately when diversions from planned routes occur, that will cause delays, annoy customers and throw the day’s schedule off course. By getting this information in real-time, you can respond immediately – thereby improving customer service, and you can also coach your drivers at the point of the occurrence to help them adjust their performance. For example, if you’re a snow removal service during a snow event, it is critical to know exactly which roads have been serviced and when, and provide the ability to communicate status to both mobile workers and their supervisors as well as the public.
Any businesses or organization that performs pickups and/or deliveries on a daily basis that are pre-planned. Often these services are performed in a set geographic area and can be scheduled to maximize the efficiency of the route so that extra driving (and the time and costs associated with it) isn’t necessary. Waste removal, snow removal, transit and fuel delivery are all examples of industries that would benefit from fixed route tracking software.
Fixed route tracking software like LiveRoute allows gives you accurate, real-time visibility into fixed route performance against plan. LiveRoute gives you the information you need instantly (no more clumsy multi-screen navigation) and allows you to respond immediately to problems, improving your customer service along the way. Being able to make adjustments on the fly helps you to reduce current operating costs and improve driver performance, with smarter planning and more timely response to issues in the field.
Integration is never a roadblock with StreetEagle. Our platform already integrates with several popular route planning software solutions available today, and we’ve got the integration back end built to easily import your scheduled routes into our system. However, even if we don’t currently integrate with your routing system, we will – at no additional cost to you. Unlike so many other solutions on the market, we have never charged extra for integration, because multiple software systems are a fact of life for our customers – and our job is to get you working more efficiently faster, now slow you down.
Whether you’ve got 5 or 500 trucks to manage, LiveRoute is a very powerful tool that gives you direct visibility into what’s happening right now in the field.