Support

The InSight Difference: Exceptional Long-Term Customer Support

InSight customer support makes it a top priority to ensure that your team is trained, supported and getting the maximum value from the solution you’ve invested in. From personalized implementation to providing an assigned onboarding specialist, it’s our job to make sure you’re positioned to succeed.

Should you have any technical support questions, representatives are available Monday-Friday from 8:00 am – 10:00 pm EST by calling (866) 495-9240 or by emailing support@insightmobiledata.com.

To better serve our customers, OnCall answering service is available 24/7/365 for rollover after-hour and weekend messages. All messages left with OnCall will trigger an alert for our team to review at 8:00 am EST the following day.

In the event of a network outage, our emergency support team will be notified and available 24/7 until the problem has been resolved.

For assistance in other departments, please call 301-866-1990 during normal business hours (8:00 am-5:00 pm EST):

Sales: Ext. 1 (sales@insightmobiledata.com)

Hardware and Installation: Ext. 3 (support@insightmobiledata.com)

Billing: Ext. 4 (billing@insightmobiledata.com)

Username and Password: Ext. 5

Customer Care: Ext. 6 (customercare@insightmobiledata.com)

24/7 StreetEagle ELD Driver Support: 301-264-5498

Other helpful links:

Download StreetEagle Apps for Android or iOS

Sign up for training, here.