Field service organizations face considerable challenges to their operational efficiency, both at the home office and on the road. In addition to the billing, payroll, and accounting responsibilities all businesses have, field-based operations must track and maintain vehicles and assets, and remotely monitor the behavior and performance of their mobile workforce.
Today’s GPS tracking and fleet management technology can address all of these issues and more—provided it is implemented and integrated with the company’s existing back-office systems. This paper examines common operational problems at mobile-based companies, explores how the right partner can help solve them, and provides guidance regarding what to look for in a mobile workforce management solution.
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